These Terms & Conditions (“Terms”) govern your use of the website www.solvaneliving.com (the “Website”) and the purchase of products from HK XIANWEI E-BUSINESS LIMITED (“we”, “us”, “our”), a company registered in Hong Kong. By accessing, browsing, or using the Website, or purchasing any products from us, you (“you”, “your”) agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use the Website or purchase our products.
1. Company Information
Seller: HK XIANWEI E-BUSINESS LIMITED
Address: FLAT/RM DO7, 8/F, KAI TAK FTY BUILDING, NO.99 KING FUK STREET, SANPOKONG, KL
Our Website is an online women’s clothing store targeting customers in the European and American regions. We provide high-quality women’s clothing products and related services through the Website. You acknowledge that the Website is intended for personal, non-commercial use only, and you shall not use the Website for any commercial or illegal purposes.
3. Acceptance of Orders
3.1 When you place an order through the Website, you are making a binding offer to purchase the products specified in your order. We reserve the right to accept or reject your order in our sole discretion, without liability to you. We may reject your order if the product is out of stock, there is an error in the product description or price, or we have reasonable grounds to believe that your order is fraudulent or violates these Terms.
3.2 A binding contract between you and us will be formed only when we send you a confirmation email (or other written confirmation) indicating that we have accepted your order (“Order Confirmation”). The contract will cover only the products specified in the Order Confirmation.
3.3 We reserve the right to modify or cancel any order if there is a technical error, pricing mistake, or inventory discrepancy, and we will notify you promptly if such a situation occurs. If you have already paid for the order, we will refund the full amount to you within a reasonable time.
4. Pricing and Payment
4.1 All product prices displayed on the Website are in the currency specified (usually USD or EUR) and do not include shipping fees, taxes, or other additional charges, unless otherwise stated. We reserve the right to change product prices at any time without prior notice, but the price charged for your order will be the price displayed on the Website at the time you place your order (subject to any errors as set out in Clause 3.3).
4.2 You agree to pay for all products ordered, plus any applicable shipping fees, taxes, and other charges. We accept the payment methods specified on the Website, and you must ensure that the payment information you provide is accurate and valid. We will not be liable for any payment delays or failures caused by incorrect payment information.
4.3 In accordance with the EU Price Indicative Directive, any price reductions displayed on the Website will clearly indicate the minimum price of the product within the past 30 days as a reference to avoid false discounts. We prohibit “drip pricing” and will clearly display all unavoidable mandatory fees (such as shipping fees) on the product page or during the checkout process.
5. Shipping and Delivery
5.1 We only ship products to addresses in the European and American regions. The shipping methods and delivery times are specified on the Website, and we will make reasonable efforts to deliver your order within the estimated time frame. However, we will not be liable for any delays in delivery caused by factors beyond our control, such as customs clearance, weather, or logistics disruptions.
5.2 You are responsible for providing accurate and complete shipping information. If the delivery fails due to incorrect or incomplete shipping information, we will not be liable for any loss or damage, and you may be required to pay additional shipping fees for re-delivery.
5.3 Title to the products will pass to you upon delivery, but risk of loss or damage to the products will pass to you when we hand over the products to the logistics carrier.
6. Returns and Exchanges
6.1 In accordance with the EU Consumer Rights Directive and relevant laws in the American region, you have the right to return or exchange products within 14 days of receipt (21 days for the American market) without providing a reason, provided that the products are in their original condition, unused, with all tags and packaging intact, and not damaged or altered.
6.2 To initiate a return or exchange, you must contact us at wayne@dramapapa.com within the return period, providing your order number, product details, and reason for return/exchange. We will provide you with a return label and instructions. You are responsible for the return shipping fees unless the product is defective or we made a mistake in your order.
6.3 We will inspect the returned products upon receipt. If the products meet the return conditions, we will process your refund or exchange within a reasonable time. Refunds will be issued to the original payment method, and we will not be liable for any bank fees or currency conversion losses incurred during the refund process.
6.4 Personalized or customized products, as well as intimate clothing (for hygiene reasons), are not eligible for return or exchange unless they are defective.
7. Product Description and Warranty
7.1 We make every effort to ensure that the product descriptions, images, and specifications displayed on the Website are accurate and up-to-date. However, due to differences in display devices (such as computers, mobile phones), the actual color, size, and appearance of the products may differ slightly from the images on the Website. We will not be liable for any such differences.
7.2 All products we sell are warranted to be free from defects in materials and workmanship for a period of 30 days from the date of receipt. If a product is defective within this period, you may return it to us for a refund or exchange, provided that you can provide proof of purchase and the defect is not caused by improper use, damage, or alteration.
7.3 We do not warrant that the products will meet your specific requirements or that the Website will be error-free, uninterrupted, or virus-free.
8. Data Protection (GDPR Compliance)
8.1 We are committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR) and relevant data protection laws. We only collect, process, and store your personal data (such as name, address, contact information, payment details, and purchase history) for the purposes of processing your order, providing customer service, and improving our products and services.
8.2 We will obtain your explicit, free, and informed consent before collecting any personal data beyond what is necessary for order processing. You have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability. To exercise these rights, please contact us at wayne@dramapapa.com.
8.3 We will take appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, preventing unauthorized access, disclosure, or damage. We will not transfer your personal data to third parties outside the EU/EEA unless we have obtained your consent or taken appropriate safeguards (such as Standard Contractual Clauses) to ensure adequate protection of your data.
8.4 We will retain your personal data only for the period necessary to achieve the purposes for which it was collected, and will securely delete or anonymize your data once it is no longer needed.
9. Intellectual Property
9.1 All intellectual property rights (including trademarks, copyrights, patents, and designs) in the Website, its content (such as text, images, logos, and product designs), and the products sold are owned by us or our licensors. You may not copy, reproduce, distribute, modify, or use any of these intellectual property rights without our prior written permission.
9.2 You agree not to use any automated tools (such as web crawlers, spiders) to collect or extract data from the Website, or to mirror, clone, or otherwise reproduce the Website without our permission.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, we will not be liable for any direct, indirect, incidental, consequential, or special damages (including loss of profits, data, or goodwill) arising from your use of the Website, purchase of products, or any breach of these Terms, even if we have been advised of the possibility of such damages.
10.2 Our total liability to you for any claim arising from these Terms or your purchase of products will not exceed the total amount paid by you for the relevant products.
10.3 We will not be liable for any failure to perform our obligations under these Terms due to factors beyond our control, such as force majeure, natural disasters, wars, strikes, or government regulations.
11. Termination
11.1 We may terminate or suspend your access to the Website at any time without prior notice if you violate any of these Terms, engage in fraudulent or illegal activities, or if we have reasonable grounds to believe that your use of the Website may harm our interests or the interests of other users.
11.2 Upon termination, all rights and licenses granted to you under these Terms will be revoked, and you must cease using the Website. Any obligations that survive termination (such as data protection, intellectual property, and limitation of liability) will continue to apply.
12. Governing Law and Dispute Resolution
12.1 These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of laws principles.
12.2 Any dispute arising out of or in connection with these Terms or your purchase of products shall first be resolved through friendly negotiation between you and us. If negotiation fails, the dispute shall be referred to and finally resolved by arbitration in Hong Kong in accordance with the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules, with one arbitrator appointed by HKIAC. The language of arbitration shall be English.
13. General Provisions
13.1 We reserve the right to modify these Terms at any time. Any changes will be posted on the Website, and the revised Terms will take effect immediately upon posting. Your continued use of the Website or purchase of products after the changes take effect will constitute your acceptance of the revised Terms.
13.2 If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain in full force and effect.
13.3 These Terms constitute the entire agreement between you and us regarding your use of the Website and purchase of products, and supersede any prior agreements or understandings between you and us.
13.4 If you have any questions or concerns about these Terms, please contact us at wayne@dramapapa.com.
