We aim to reply to all emails within 1–2 business days.
Tip: To help us resolve your question as quickly as possible, please include your order number (if you have one) and a brief description of your enquiry in your email.
What We Can Help With
Here are some of the most common questions we receive:
Order enquiries — tracking, delivery status, changes to your order
Sizing & fit — help choosing the right size or finding the perfect fit
Returns & exchanges — starting a return, exchange, or refund request
Product questions — fabric details, availability, or restock updates
Wholesale & partnership enquiries — bulk orders or collaboration opportunities
General feedback — we genuinely read every message and use your feedback to improve
Where We’re Based
SOLVANE LIVING is operated by SPACE BRO TRADING CO., LTD, registered in England and Wales (Company No. 15387349).
Our registered office and dispatch location is:
L220 Beaconside Business Village, Stafford Enterprise Park, Weston Road, Stafford, United Kingdom, ST18 0BF
Please note: this is our registered office and warehouse — we do not operate a public showroom or retail storefront. All customer support is provided by email.
Before You Write — Check Our FAQs
If your question is about shipping times, return conditions, or sizing, you might find a quicker answer here:
[Shipping Policy]
[Returns & Refunds Policy]
[Terms of Service]
[Privacy Policy]
Thank you for shopping with SOLVANE LIVING — we’ll be in touch soon.
