These Terms & Conditions govern your use of solvaneliving.com and your purchase of products from SOLVANE LIVING. Please read them carefully before placing an order.
By accessing this Website and/or placing an order, you agree to be bound by these Terms & Conditions, together with our [Privacy Policy], [Shipping Policy], and [Returns & Refunds Policy].
If you do not agree with any part of these terms, please do not use this Website.
Information About Us
SOLVANE LIVING is operated by SPACE BRO TRADING CO., LTD, a company registered in England and Wales under company number 15387349.
Registered office: L220 Beaconside Business Village, Stafford Enterprise Park, Weston Road, Stafford, United Kingdom, ST18 0BF
Have the legal capacity to enter into a binding contract
Provide accurate and complete billing and shipping information
Not be using this Website for any unlawful or unauthorised purpose
By placing an order, you represent and warrant that you meet all of the above eligibility requirements.
Products and Pricing
3.1 Product Descriptions
We make every effort to display our products as accurately as possible. However:
Colours may vary slightly depending on your screen settings
Sizing may vary slightly between styles — please refer to our size guide
We reserve the right to limit quantities of any product
3.2 Pricing
All prices are listed in GBP (£) unless otherwise stated
Prices include UK VAT where applicable. For international orders, VAT may be deducted and local taxes/duties will apply separately
We reserve the right to change prices at any time. However, the price you are charged will be the price displayed at the time you place your order
We try our best to ensure all prices are correct, but if we discover an error in the price of your order, we will notify you as soon as possible and give you the option to reconfirm at the correct price or cancel your order
3.3 Availability
All products are subject to availability. If an item you have ordered is out of stock, we will notify you by email as soon as possible and offer you a refund or an exchange.
Orders and Contract
4.1 Placing an Order
When you place an order through our Website:
You will receive an order confirmation email — this confirms we have received your order, but it is not acceptance of your order
Your order becomes a legally binding contract only when we dispatch your items and send you a shipping confirmation email
4.2 Cancellation by Us
We reserve the right to cancel or refuse any order at our discretion, including but not limited to:
Product out of stock
Suspected fraudulent or unauthorised transaction
Pricing or product description error
Delivery address outside our shipping area
If we cancel your order after payment has been taken, we will issue a full refund to your original payment method.
Payment
We accept the following payment methods:
Major credit and debit cards (processed securely through our payment provider)
PayPal (where available)
Payment is charged at the time you place your order. All payments are processed securely — we do not store your full card details on our servers.
Delivery
Delivery times, shipping costs, and tracking information are outlined in our [Shipping Policy].
By placing an order, you agree that:
You are responsible for providing an accurate delivery address
We are not liable for delays caused by customs, weather, or courier issues outside our control
You are responsible for any customs duties or import taxes charged in your country
Returns and Refunds
Our returns policy is outlined in our [Returns & Refunds Policy].
In summary:
You have 15 days from delivery to return unworn, unwashed items with original tags
Return shipping costs are borne by the customer (unless the item is faulty or incorrect)
Refunds are processed to your original payment method within 5–10 business days of us receiving your return
Nothing in these Terms & Conditions affects your statutory consumer rights under UK law.
Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days of receiving it, for any reason — even if you simply changed your mind.
Our 15-day return window extends beyond this legal minimum, giving you extra time.
To exercise your cancellation right, please contact us at solvaneliving@outlook.com within the 14-day cooling-off period. You are then required to return the goods to us within a further 14 days of telling us you wish to cancel.
For more details, please see our [Returns & Refunds Policy].
Intellectual Property
All content on this Website, including but not limited to:
Images, product photos, graphics
Text, copy, product descriptions
Logos, trademarks, brand names
Layout, design, and software
is the property of SOLVANE LIVING / SPACE BRO TRADING CO., LTD or our licensors, and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this Website without our prior written permission.
User Accounts
If you create an account on our Website:
You are responsible for maintaining the confidentiality of your login details
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorised use of your account
We reserve the right to suspend or terminate accounts at our discretion, particularly if these Terms & Conditions are breached.
Prohibited Uses
You may not use this Website:
For any unlawful purpose or to solicit others to perform unlawful acts
To impersonate any person or misrepresent your affiliation with any person or entity
To interfere with or disrupt the Website or its servers
To collect or harvest personal data of other users without consent
To upload or transmit viruses, malware, or any other harmful code
To reproduce, duplicate, or resell our products for commercial purposes without our authorisation
Limitation of Liability
To the fullest extent permitted by applicable law:
SOLVANE LIVING shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, loss of data, or business interruption) arising from your use of this Website or products purchased from us
Our total liability to you for any claim arising from your use of this Website or any product shall not exceed the total amount you paid for the order in question
Nothing in these Terms & Conditions excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under UK law
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer living in another EU country, you retain the protections afforded to you by mandatory consumer protection laws of your country of residence.
Dispute Resolution
We always aim to resolve any issues directly with you. If you have a complaint, please contact us first at solvaneliving@outlook.com.
If we cannot resolve your complaint to your satisfaction:
EU customers: The European Commission provides an Online Dispute Resolution (ODR) platform, which you can access here: https://ec.europa.eu/consumers/odr
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. When we make changes, we will revise the “Last updated” date at the top of this page.
Your continued use of the Website and/or placement of orders after changes are posted constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
