Solvane Living (“we”, “us” or “our”) is a UK-based online womenswear brand operated by SPACE BRO TRADING CO., LTD. We are committed to protecting and respecting your privacy in full compliance with the UK General Data Protection Regulation (UK GDPR) and all applicable UK data protection legislation.
This policy sets out what personal information we collect when you use our website and services, how we process and store that data, and your legal rights over your personal information. As a 100% online business with no physical retail locations, all data processing is conducted digitally in line with this policy.
Information We Collect
We collect two categories of personal data: information you provide directly to us, and information collected automatically when you browse our website.
Information you provide voluntarily
Order & billing details: your full name, email address, delivery address, billing address, contact number and order specifics when you place a purchase or create a customer account.
Payment information: we do not store full payment card details on our internal servers. All payment data is handled securely by our authorised third-party payment providers. All transactions on our website are processed in pounds sterling (GBP).
Customer support correspondence: any information you share with us when contacting our team via email for order enquiries, returns, sizing advice or general feedback.
Information collected automatically
When you visit our website, we automatically collect non-identifiable and device-level data to improve your shopping experience:
Your IP address, browser type, operating system and device information
Pages viewed, session duration, referral source and on-site behaviour
Data collected through cookies and similar tracking technologies (detailed in the Cookies section below)
How We Use Your Personal Information
We only process your personal data for lawful, clearly stated purposes under UK GDPR:
Order fulfilment: to confirm your purchase, arrange delivery, process returns and refunds, and communicate updates about your order. Refunds are always issued to your original payment method and in the original transaction currency.
Customer service: to respond to enquiries, resolve issues and provide support with sizing, shipping, products or after-sales requests.
Website improvement: to analyse site performance, optimise functionality, and refine our product range and shopping experience.
Marketing communications (opt-in only): to send email updates about new arrivals, exclusive offers and brand news, only where you have explicitly given consent. You can unsubscribe at any time via the link included in every marketing email.
Legal compliance: to meet UK tax, accounting and regulatory obligations, and to prevent fraud, unlawful activity or misuse of our services.
Data Sharing & Third Parties
We will never sell, rent or trade your personal information to third parties for marketing purposes. We only share necessary data with trusted service providers bound by strict data protection agreements, to support the operation of our business:
Payment service providers: for secure processing of payments and refunds.
Logistics & delivery partners: to dispatch orders and provide tracked delivery services.
Website hosting & technology providers: to host, maintain and secure our website and customer database.
Professional advisors: including accountants, legal consultants and IT specialists, where required for legitimate business operations.
We may also disclose your personal data if required to do so by law, or to protect the rights, property or safety of our business, our customers or the public.
Data Storage & Security
Data location
Your personal data is stored on secure servers based in the United Kingdom or the European Economic Area (EEA). Where any data is transferred outside of the UK/EEA, we ensure appropriate safeguards are in place in full accordance with UK GDPR requirements.
Retention period
We only retain your personal data for as long as necessary to fulfil the purposes it was collected for:
Order and transaction records: retained for a minimum of 6 years to comply with UK tax and accounting regulations.
Marketing consent records: retained until you withdraw your consent.
Customer support records: retained for a reasonable period after your enquiry has been resolved.
Security measures
We implement robust technical and organisational safeguards to protect your personal data against unauthorised access, modification, disclosure or loss. Please note, however, that no method of online data transmission can be guaranteed to be 100% secure.
Your Rights Under UK GDPR
You hold the following legal rights in relation to your personal information:
Right of access: request a full copy of the personal data we hold about you.
Right to rectification: request correction of any inaccurate or incomplete personal data.
Right to erasure: request deletion of your personal data, subject to any legal retention obligations we must comply with.
Right to restrict processing: request suspension of data processing in specific qualifying circumstances.
Right to data portability: request your data in a machine-readable format for transfer to another organisation.
Right to object: object to processing of your data for direct marketing or legitimate interest purposes.
Right to withdraw consent: withdraw your consent to data processing at any time, where consent is the legal basis for processing.
To exercise any of these rights, please email us at solvaneliving@outlook.com. We will respond to all valid requests within one calendar month.
Cookies
Our website uses cookies and similar tracking technologies to enable core site functionality, analyse traffic and improve your browsing experience. You can manage, disable or delete cookies at any time through your browser settings.
For full details of the cookies we use, you may refer to our dedicated Cookies Notice or adjust your preferences directly in your web browser.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, service updates or new legal requirements. The most current version will always be published on this page, with the “Last updated” date revised accordingly.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact our team at:
Email: solvaneliving@outlook.com
Company Information
SOLVANE LIVING is operated by SPACE BRO TRADING CO., LTD, a company registered in England and Wales under company number 15387349.
Registered office: L220 Beaconside Business Village, Stafford Enterprise Park, Weston Road, Stafford, United Kingdom, ST18 0BF.
