At SOLVANE LIVING (operated by SPACE BRO TRADING CO., LTD), we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit solvaneliving.com (our “Website”) or make a purchase from us.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
Who We Are
We are the data controller responsible for your personal data.
Company name: SPACE BRO TRADING CO., LTD Trading as: SOLVANE LIVING Company number: 15387349 (registered in England and Wales) Registered office: L220 Beaconside Business Village, Stafford Enterprise Park, Weston Road, Stafford, United Kingdom, ST18 0BF Email:solvaneliving@outlook.com
If you have any questions about this Privacy Policy or how we handle your data, please contact us at the email above.
What Personal Data We Collect
We only collect personal data that is necessary for us to provide our products and services. The types of information we may collect include:
2.1 Information You Give Us Directly
Contact details: your name, email address, billing address, delivery address, phone number
Order information: the products you purchase, order history, payment details (we do not store full card details on our servers)
Account information: if you create an account, your login credentials (stored in encrypted form)
Customer service communications: when you email or contact us, we record that correspondence
Marketing preferences: whether you have opted in or out of receiving marketing emails from us
2.2 Information Collected Automatically
When you browse our Website, we may automatically collect:
Device and browsing data: your IP address, browser type and version, time zone setting, operating system
Usage data: pages you visit, time spent on pages, clicks, referring website
Location data: approximate location derived from your IP address
Cookie data: as described in our [Cookie Policy]
2.3 Information From Third Parties
We may receive information about you from:
Payment providers: to confirm payment authorisation and prevent fraud
Shipping carriers: to track your order and provide delivery updates
Analytics providers: to understand how visitors use our Website
Why We Use Your Personal Data (Lawful Bases)
Under UK GDPR, we must have a lawful reason to process your personal data. We process your data on the following bases:
Purpose
What we do
Lawful basis
Process your order
Take payment, arrange delivery, send order confirmation and tracking updates
Performance of a contract (Art. 6(1)(b))
Customer service
Respond to your enquiries, handle returns and refunds
Performance of a contract / our legitimate interests
Account management
Create and manage your customer account, save your preferences
Performance of a contract / consent
Fraud prevention & security
Detect and prevent fraudulent or unauthorised transactions
Our legitimate interests (Art. 6(1)(f))
Website analytics & improvement
Understand how visitors use our site, fix bugs, improve user experience
Our legitimate interests (Art. 6(1)(f))
Marketing (with consent)
Send you emails about new arrivals, offers, and style inspiration
Consent (Art. 6(1)(a)) — you can opt out at any time
Legal compliance
Comply with tax, accounting, and legal reporting obligations
Legal obligation (Art. 6(1)(c))
How We Share Your Personal Data
We do not sell or rent your personal data to third parties. We only share your data with trusted service providers who help us run our business:
4.1 Service Providers
Payment processors: to process your payment securely (e.g., Stripe, PayPal — your card details are encrypted and processed directly by them)
Shipping & delivery carriers: to deliver your order to you (e.g., Royal Mail, DPD, DHL, Evri — depending on your location)
Website hosting & technology providers: to host and maintain our Website
Email marketing platforms: to send you marketing emails (only if you have opted in)
Analytics providers: e.g., Google Analytics, to understand site usage
Customer service tools: to manage our support emails and enquiries
All of our service providers are contractually required to protect your personal data and only process it in accordance with our instructions and applicable data protection law.
4.2 Legal Requirements
We may disclose your personal data if required to do so by law or in response to a valid request from a public authority (including law enforcement or regulatory bodies).
International Data Transfers
Our Website is hosted in the United Kingdom and the European Economic Area (EEA). However, some of our third-party service providers may process data outside the UK or EEA.
Where your personal data is transferred outside of the UK or EEA, we ensure that an appropriate level of protection is in place, such as:
The UK Government’s UK adequacy regulations for certain countries
Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)
Other lawful transfer mechanisms recognised under UK GDPR
If you would like more information about the specific safeguards used for international transfers, please contact us.
How Long We Keep Your Data
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements:
Order & transaction data: we keep this for 6 years from the date of purchase, as required by UK tax and accounting law
Customer account data: we keep this for as long as your account remains active, or as needed to provide services to you
Customer service correspondence: we keep this for 2 years from the date of your last enquiry
Marketing data: we keep this until you unsubscribe or ask us to stop contacting you
Website analytics data: we keep this for up to 26 months (in line with standard Google Analytics data retention settings)
When we no longer need your personal data, we will securely delete or anonymise it.
Your Rights Under UK GDPR
As a data subject, you have the following rights under UK GDPR and the Data Protection Act 2018:
Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”) — you can ask us to delete your personal data, where there is no legal reason for us to keep it
Right to restrict processing — you can ask us to suspend the processing of your data
Right to data portability — you can request your data in a structured, commonly used format
Right to object — you can object to our processing of your data based on our legitimate interests, or for direct marketing
Right to withdraw consent — where we are processing your data based on consent, you can withdraw that consent at any time
To exercise any of these rights, please email us at solvaneliving@outlook.com. We will respond to all legitimate requests within one calendar month as required by UK GDPR.
We will not charge you a fee for exercising your rights, unless your request is clearly unfounded or excessive.
Cookies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and assist with our marketing efforts.
For a full list of the cookies we use, their purpose, and how to manage your cookie preferences, please see our [Cookie Policy].
You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our Website.
Marketing Communications
With your consent, we may send you marketing emails about new products, special offers, and news from SOLVANE LIVING.
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email, or by emailing us at solvaneliving@outlook.com
We will not sell, rent, or share your email address with third parties for their own marketing purposes
Transactional emails (order confirmations, shipping updates, password resets) are sent to you regardless of your marketing preferences, as they are necessary to fulfil your order
Children’s Privacy
Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe we may have collected data from a child under 16, please contact us immediately and we will delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Last updated” date at the top of this page.
We encourage you to review this page periodically. If we make significant changes, we will notify you by email or through a notice on our Website.
How to Make a Complaint
If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
